Displaying items by tag: colin devine
International Session: Panel & Open Discussion
The reach of your operation may have traversed the globe, but doing business with worldwide partners isn’t without its challenges. Our panel of speakers from all corners of the map will address a variety of common operational and cultural differences as well as areas of opportunity for any operation regardless of their location and best practices that the industry can share.
Presented by: Mike Bell of Driven Worldwide, Colin Devine of Devine’s Worldwide Chauffeur Services, Aditya Loomba of ECO Limos India, and Patrick Pierron of EQSL Global
Client Retention and Proactive Service Recovery in a Buyer’s Market
Largely due to the rise of TNCs in the ground transportation market, it’s become clear that we are in the midst of a buyer’s market. As a result, if your company isn’t doing everything possible to accommodate and cater to your client base then they’re likely to find another service. This session is designed to help your company be as a proactive as possible when it comes to retaining your client base. You’ll learn the benefits of keeping ahead of the curve and having policies in place to appease clients when a customer service issue arises.
Presented by: Colin Devine, CEO of Devine's Worldwide Chauffeur Services and Mike Zappone, President of All Transportation Network
Moderated by: Jason Sharenow, COO of Broadway Elite
Adapting to Client Expectations & Global Industry Standards
This panel discussion will address the most pressing topics affecting those who not only conduct business globally but also have clients travelling internationally. Among the crucial topics discussed here will be finding opportunities and advantages with technology, enhancing the customer experience and making it seamless, and building your global network with the well-vetted partners who are right for you and your clients.
Presented by: Nadeem Ajaib of Icona Global, Colin Devine of Devine's Worldwide, Aditya Loomba of ECO Limos, and Ilpo Mäkinen of Limousine Service Ltd.