Rules of the Road: Staying on Top of Bus and Motorcoach Regulations
Eliminate the anxiety of the stress out of DOT compliance with this invaluable and informative session conveniently held on our show floor. Through a mock DOT audit administered by our experienced presenters, attendees will get a clear understanding of DOT and DOL components facing the bus and motorcoach industry, learn the importance of stringent record keeping and hours of service logs, and evaluate the advantages of ELDs. Regulations and guidelines and relating to substance abuse testing will also be discussed, giving you everything you need to follow the rules of the road.
Presented by: Joe Guinn, Owner of Limousine & Bus Compliance
Moderated by: Jason Sharenow, COO of Broadway Elite
Client Retention and Proactive Service Recovery in a Buyer’s Market
Largely due to the rise of TNCs in the ground transportation market, it’s become clear that we are in the midst of a buyer’s market. As a result, if your company isn’t doing everything possible to accommodate and cater to your client base then they’re likely to find another service. This session is designed to help your company be as a proactive as possible when it comes to retaining your client base. You’ll learn the benefits of keeping ahead of the curve and having policies in place to appease clients when a customer service issue arises.
Presented by: Colin Devine, CEO of Devine's Worldwide Chauffeur Services and Mike Zappone, President of All Transportation Network
Moderated by: Jason Sharenow, COO of Broadway Elite
Leveraging Employee-Focused Leadership With Personality Testing
More than just a psychological evaluation, personality tests like the Myers-Briggs are being recognized in the business world as valuable tools that allow managers to more effectively understand and lead their staff. Not only that, teaching your staff to be keenly read people and be aware of different personality traits can help them serve clients better both on the phone and in person. Our team will provide an overview of the different personality tests available to business and show you how you can benefit from their adoption.
Presented by: Stephanie Carnes, Client Solutions Provider of The LMC Group and Sami Elotmani, VP of Operations and Global Partnerships of Destination MCO
Moderated by: Kristen Carroll, Founder/CEO of the LMC Group
2018 State of the Industry
For a candid look and deep dive into the hottest trends and most pressing issues of the chauffeured transportation industry, join CD Publisher Chris Weiss as he moderates this esteemed and diverse panel of operators.
They will offer their perspectives on current—and future—topics facing operators around the world, including the perpetual difficulty of finding chauffeurs and CDL drivers, methods to advance your business in the current climate, different areas in which companies are finding success, and the ways autonomous vehicles may disrupt the ground transportation space down the line.
Moderated by: CD Publisher Chris Weiss, the panel features: Kristina Bouweiri, President & CEO of Reston Limousine; Mike Fogarty, President of Addison Lee Group North America; Mike Pinckard, CEO of Total Transit
Creative Revenue Streams Right Under Your Nose
Increase revenue by doing more with what you already have, using your current infrastructure thoughtfully. We’ll touch on areas within your business that could be used in slow times to increase revenue. Examples include loss of use, short-term rentals, reallocation of fleet, paying local affiliates for their drivers, leasing drivers, using vehicles to transport things other than people (high-priority delivery items) and retail work for internal departments such as detailing or in-house mechanics.
Presented by: Alan Candeub of Park Avenue Limousine and Daniel Perez of DPV Transportation
Leveraging Technology to Improve Your Customer Experience & Bottom Line
Learn about some of the most popular cutting-edge technologies that will benefit your company, beyond just standard iPads and GPS tracking. Take a deep dive into the high-tech solutions for automation, sales, and other facets of your business that will help drive your bottom line through improved customer experience, best practices, and increased efficiency.
Presented by: Matt Assolin of Nikko’s Worldwide, Reza Choudhury of HYRYDE—Reliance Worldwide, and Matthew Strack of Strack Ground
An Effective Game Plan for Hiring, Compensating, and Training a Salesperson
This session will give you all of the tools and tips you need to find, compensate, train, and motivate that oh-so-elusive salesperson. From training advice to salary and benefit packages to keeping them motivated and high energy, this session will cover it all and will dramatically improve your chances of recruiting and maintaining a successful salesperson or team.
Presented by: Lisa Censullo of ACCESS Boston, and Art Miesemer of RMA Worldwide Chauffeured Transportation
Getting Up to Speed With Bus Compliance
This session—which takes place on the show floor—will focus on safety, compliance, and making sure you are following the letter of the law when it comes to hours of service, ELDs, and other regulations. Protect yourself, your business, your drivers, and your beloved clients with compliance. Some of the top motorcoach operators in the space will share their wisdom and experience … and untangle some of the legalese to make it easier to understand.
Presented by: Tom Bray of J.J. Keller & Associates, and Bedford Wynne of Wynne Transportation
Present Like a Pro: From Sales Call to Stage
Did you know that some statistics show that more adults have anxiety about making a speech than dying? If you’re one of those people that agonize over speaking to strangers, don’t freak out! This is the session for you. Accomplished speaker Bill Atkins will not only offer tips and advice on speaking to groups of various sizes, but also help you overcome your anxiety over public speaking. You’ll learn how to build confidence and gain insight on alleviating nerves and stress, so that by the end of the session you’ll be prepared to give that speech you were dreading or make that sales presentation to close an important deal.
Presented by: Bill Atkins of Bill Atkins Marketing
The Pitfalls of Contracts and What to Look For
You’ll learn how to negotiate your charter or shuttle contract like a boss in this session by ensuring that it safeguards your company and doesn’t set you up for failure with early-out clauses, liquidated damages, unrealistic reporting, or unfavorable payment plans. It will focus on a sales-driven approach from proposal process to signed contract with a special emphasis on research-driven negotiation (not just best practices).
Presented by: Carolyn Callahan of Reston Limousine and Patrick O'Brien of O'Brien & Associates