Displaying items by tag: operations
Roundtable Session: Finding and Creating Champion Chauffeurs
It’s an issue that practically every operator faces at some point: How can you hire and keep the best chauffeurs? This roundtable session will give you the chance to learn tips and tricks from fellow operators on attracting, employing, and retaining the right driving team for your company. Engage with your peers and share your own successes on the topic during this open discussion about all the key points of chauffeur management.
Moderated by: Douglas Schwartz of Executive Ground Transportation and Jason Sharenow of Broadway Elite Worldwide
International Session: Panel & Open Discussion
The reach of your operation may have traversed the globe, but doing business with worldwide partners isn’t without its challenges. Our panel of speakers from all corners of the map will address a variety of common operational and cultural differences as well as areas of opportunity for any operation regardless of their location and best practices that the industry can share.
Presented by: Mike Bell of Driven Worldwide, Colin Devine of Devine’s Worldwide Chauffeur Services, Aditya Loomba of ECO Limos India, and Patrick Pierron of EQSL Global
Using Technology to Drive Your Bottom Line
We will discuss areas of your business where technology investments can pay big dividends.
Presented by: Andy Norman of AddOns.LA
What Qualified Buyers Look for & Savvy Sellers Should Prepare for
Business consolidations are a natural part of any industry lifecycle. Whether due to market changes, outside disruption, regulatory shifts, or the desire to take time off and relax, acquisition activities in the transportation sector is on the rise. Find out what qualified buyers look for and what savvy sellers should prepare for as they start this delicate yet exciting process.
Presented by: Ken Lucci of Driving Your Income
What’s the Right Corporate Structure for You?
Are you protected legally and financially? This session probes the types of business ownership, the pros and cons of each, and what is best for you based on your number of employees and numerous other factors. This is a vital session, especially if you have shareholders or concerns about how you can protect your personal assets from legal challenges.
Presented by: Drew Morris of Nachmias Morris & Alt
Create Longevity With Your Team
Let’s face it: Loyal employees are worth their weight in gold, and keeping quality staff members who are committed to growth and consistent service excellence is paramount to your company’s success. Walk away with a toolkit to build your longevity program including maintaining long-term employees through engagement techniques, individual growth paths, financial security, recognition initiatives, work-life balance, and more. Don’t give them a job, show them a career.
Presented by: Kristin Hundley of Limousine Connection, Mark Kini of Boston Chauffeur, and Scott Woodruff of Majestic Limo & Coach
Client Retention and Proactive Service Recovery in a Buyer’s Market
Largely due to the rise of TNCs in the ground transportation market, it’s become clear that we are in the midst of a buyer’s market. As a result, if your company isn’t doing everything possible to accommodate and cater to your client base then they’re likely to find another service. This session is designed to help your company be as a proactive as possible when it comes to retaining your client base. You’ll learn the benefits of keeping ahead of the curve and having policies in place to appease clients when a customer service issue arises.
Presented by: Colin Devine, CEO of Devine's Worldwide Chauffeur Services and Mike Zappone, President of All Transportation Network
Moderated by: Jason Sharenow, COO of Broadway Elite
Creative Revenue Streams Right Under Your Nose
Increase revenue by doing more with what you already have, using your current infrastructure thoughtfully. We’ll touch on areas within your business that could be used in slow times to increase revenue. Examples include loss of use, short-term rentals, reallocation of fleet, paying local affiliates for their drivers, leasing drivers, using vehicles to transport things other than people (high-priority delivery items) and retail work for internal departments such as detailing or in-house mechanics.
Presented by: Alan Candeub of Park Avenue Limousine and Daniel Perez of DPV Transportation
Leveraging Technology to Improve Your Customer Experience & Bottom Line
Learn about some of the most popular cutting-edge technologies that will benefit your company, beyond just standard iPads and GPS tracking. Take a deep dive into the high-tech solutions for automation, sales, and other facets of your business that will help drive your bottom line through improved customer experience, best practices, and increased efficiency.
Presented by: Matt Assolin of Nikko’s Worldwide, Reza Choudhury of HYRYDE—Reliance Worldwide, and Matthew Strack of Strack Ground
The Pitfalls of Contracts and What to Look For
You’ll learn how to negotiate your charter or shuttle contract like a boss in this session by ensuring that it safeguards your company and doesn’t set you up for failure with early-out clauses, liquidated damages, unrealistic reporting, or unfavorable payment plans. It will focus on a sales-driven approach from proposal process to signed contract with a special emphasis on research-driven negotiation (not just best practices).
Presented by: Carolyn Callahan of Reston Limousine and Patrick O'Brien of O'Brien & Associates